HYDERABAD: Residents in Hyderabad’s CURE area can have several government certificates delivered at their homes without visiting MeeSeva centres. To raise awareness of the facility, authorities are turning to Resident Welfare Associations (RWAs) to encourage wider use.
MeeSeva, the Cyberabad Police Commissionerate, the Society for Cyberabad Security Council (SCSC) and the Cyberabad Municipal Corporation (CMC) have joined hands to promote Doorstep Delivery (DSD) of Citizen Services. A meeting with RWA representatives is scheduled for November 12 to explain how the service works and outline its benefits.
Residents can use the service to obtain income, caste, Economically Weaker Section (EWS), Other Backward Classes (OBC), family membership and encumbrance certificates. It also covers corrections to birth and death certificates and registration of children’s names. To request the service, residents can call the toll-free number 1100.
MeeSeva representative Goutham Valeti told Deccan Chronicle that the initiative aims to bring government services closer to residents and improve awareness of the facility.
“RWAs can play an important role in connecting households with these services. By reaching out to residential communities, more people can be made aware of the facility and encouraged to use it,” he said.
Since its launch in September, the service has delivered 220 applications to citizens. Valeti said outreach to residential communities, including areas with around 4,000 residents, could help raise awareness and increase use.
The convenience comes at an additional cost: residents must pay Rs. 600 for the agent’s home visit, apart from the applicable service charges. The fee may factor into households’ decision to opt for doorstep delivery.
Prasanna, a resident, said many people did not know they could obtain certificates without visiting MeeSeva centres. “Awareness at the community level will help more households make use of the facility,” she said.
The November 12 meeting is expected to help residents understand the application process, charges and delivery timelines. Authorities hope RWA outreach will bring the service to more residential communities across Cyberabad.
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