MakeMyTrip, India’s leading online travel company, today announced a major evolution of Myra, its AI-powered travel assistant, now capable of taking a traveler from initial search all the way through to confirmed, paid booking, within a single conversational interface, and entirely by voice if desired.
Myra can handle the full spectrum of traveller intent, from a simple one-line search to a request with multiple layered constraints. For example, a family planning a Varanasi trip can ask Myra for a hotel with vegetarian restaurant, ramp access for an elderly parent, and connecting rooms for four. These are constraints that would normally mean opening several tabs or even calling the property to confirm. Myra surfaces options that meet all three. Equally, a traveller planning a Mumbai–São Paulo trip with a four-year-old, routed through Addis Ababa, can ask whether a transit visa is required and whether the child needs one of her own. Myra will surface the relevant rules for both passengers, prompt for a passport upload to auto-fill traveller details and confirm the booking, all in the same conversation.
The launch comes as Myra crosses 3 million conversations a quarter, with over 45% of usage now coming from Tier-2 and smaller cities. Travellers who engage Myra convert at 10% higher rates than those on traditional, filter-led journeys. The upgrade is designed to deepen that loop by closing the gap between conversation and confirmed booking, and by making it one seamless conversational flow within the same UI. Voice usage runs roughly 50% higher in non-metro markets than in metros, 70% of voice queries come in Hinglish, and voice prompts are around 40% longer and more complex than text inputs, a sign of deeper engagement and allows us richer intent capture.
The upgraded version of Myra is currently being rolled out. Much like the earlier version of Myra, the travel assistant will learn from the interactions and improve over time.
“Travel sits at the intersection of real-time data, where prices and inventory change is dynamic in nature, and high personal variance, where the same query can mean very different things depending on who is asking and why. Myra is built to read both layers, the live inventory and the human context, and to personalize basis both,” said, Rajesh Magow, Co-Founder and Group CEO, MakeMyTrip. “The Agentic AI flows inside Myra are now completing complex multi-step bookings end-to-end, including international flight and hotel reservations, categories considered the hardest to automate conversationally.”
Six New Capabilities of Myra
1. End-to-End Voice Booking: Myra now supports complete voice-driven booking flows, with barge-in support, across eight languages: Bengali, Hindi, Kannada, Malayalam, Marathi, Tamil, Telugu and English. Customers can search, select, confirm, and complete a booking without touching the screen.
2. Smarter Autocomplete: As customers begin typing a query, Myra now surfaces contextually relevant completions in real time. This lowers the effort of starting a conversation and guides users toward clearer, higher-quality intent from the very first word, making the assistant faster and more useful even before a question is fully formed.
3. Tap-Based Preference Collection: For steps that traditionally require significant typing: seat selection, room type preferences, traveller name entry, Myra now presents structured tap-based flows. This dramatically reduces friction at the highest drop-off points in a booking journey. By doing this, Myra incorporates some of the best, time-tested interaction patterns from classical app flows directly into conversational flows, bringing a much more simplified interaction-paradigm for the consumer.
4. Integrated Payments: For the first time, Myra can take a customer from discovery through to payment confirmation without leaving the conversation. The full booking loop: search, select, confirm, and pay, is now closed within a single interface.
5. Multimodal Input: Customers can now share images and documents directly within Myra. Passport OCR is the first live use-case built on this capability, with further applications, from ticket uploads to hotel vouchers, in active development.
6. Contextual Mid-Journey Queries Customers can now ask specific questions about a particular flight, hotel, or bus option mid-booking, without losing their broader search context. This reduces drop-off at the consideration stage, where uncertainty about a specific option previously forced users to abandon their session and start over.
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