Ellie Busby
Families who have prepaid for rides on the Sydney Royal Easter Show app have been unable to access it on the opening day of the event, after a technical issue stopped it from working.
Some attendees have said they had to spend more money on rides and wait longer to get tickets, after the Fun Pass app, which is used to preload credits, crashed on Thursday.
A spokesperson for the Sydney Royal Easter Show said the app went down some time in the morning and that they were working to resolve the problem, but could not say when the app would become accessible again.
“The Royal Agricultural Society, organiser of the Sydney Royal Easter Show, is aware of an issue with the Carnival Fun Pass and its associated app that’s preventing showgoers from using it to get on some rides in the carnival area,” they said.
“We are working to fix the issue as quickly as possible, and apologise to our valued patrons for the inconvenience caused. We will update the situation as soon as we can.”
A post on Reddit warned that the Easter Show was in “chaos” after the app went down. “Anyone that has added money to the app is unable to use it. Thousands of kids are unable to get on the rides,” the post said.
“Don’t add money to the app (you’re throwing it away) but give them cash and they can buy a ‘physical card’ at the show.”
Many frustrated visitors have taken to Facebook to complain about the issue, with one saying the line for ride tickets is “hours long”.
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Disclaimer : This story is auto aggregated by a computer programme and has not been created or edited by DOWNTHENEWS. Publisher: www.smh.com.au
