Amaravati: Chief Minister N Chandrababu Naidu on Friday stated that governance must combine technological integration with a human touch. He directed officials to ensure that public grievances resolved immediately with accountability and compassion to win confidence of people.
Speaking on the second day of the seventh District Collectors’ conference at Secretariat today, the Chief Minister reviewed key areas including file clearance systems, public grievance redressal, data integration, AWARE and WhatsApp Governance. He expressed concern over delay in redressal of public grievances and warned officials against negligence in grievance redressal.
The Chief Minister appreciated the significant improvement in e-file clearance timelines across the state, noting that average clearance time has reduced from nearly 10 days to about 2 days over the last three months.
He congratulated ministers, Chief Secretary Sai Prasad, Collectors, SPs and Secretaries for accelerating administrative processes, with some files being disposed of within hours despite heavy workloads. He directed officials to further increase the speed of file disposal and move towards a near-complete digital governance system with minimal manual files.
Highlighting the importance of balancing technology with empathy, the Chief Minister instructed officials to ensure e-files are disposed of within 24 hours wherever possible and said performance monitoring in file clearance would continue regularly.
To strengthen the Public Grievance Redressal System (PGRS), the Chief Minister announced that a dedicated platform similar to Praja Darbar would soon be introduced. Public representatives and officials must jointly work towards resolving grievances.
Drawing inspiration from Singapore’s grievance redressal model, he emphasized the need for faster and more localised problem-solving, including at the mandal level.
The Chief Minister declared that every Friday would be observed as “Field Grievance Day,” during which officials would directly visit constituencies to receive and resolve complaints. He directed Collectors to visit each constituency four times every month and treat grievance redressal as a goodwill mission to strengthen citizen confidence in government.
He also instructed that all video conferences be restricted to a single day to maximize field engagement. The Chief Minister further stressed that online delivery of government services would help reduce corruption, misuse and unnecessary delays.
He noted that nearly 90 percent of government services are already available through WhatsApp Governance platforms and directed officials to ensure all services are integrated by December.
He also emphasized the need to improve disaster warning systems, regulate illegal constructions in urban areas and strengthen data-driven governance through integrated dashboards and real-time monitoring systems.
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