Lesser-known rule could see you handed cash back, though terms and conditions apply
Sainsbury’s shoppers may be unaware of a lesser-known rule that could see customer handed their money back.
The UK’s second largest supermarket chain, after Tesco, explains all on its website and says it is “sure you’ll love our products”. However it also offers something called the “TRY promise”, whereby – should an item not meet your expectations – you can “simply contact us for a refund”. Sainsbury’s continued: “Alternatively, you can use our online refund form. That’s the TRY promise!” Some terms and conditions apply.
For instance you’ll need to get in touch with Sainsbury’s within 30 days of purchasing or receiving the product. And you’ll also need proof of purchase, such as an order confirmation or a receipt.
The TRY promise applies to Sainsbury’s branded products only and excludes baby food and milk, greeting cards, homeware, toys, TU clothing, fuel, flowers, electrical items, entertainment items, stationery, pharmacy purchases, Sainsbury’s magazine, and seasonal general merchandise. Sainsbury’s added: “This doesn’t affect your legal rights if something is faulty or if you decide to cancel your order.”
Clarifying further, Sainsbury’s explains that customers who change their mind can request a return within 30 days of collecting an item or having it delivered and that the quickest and easiest way to do this is return it to store. Items need to be in original packaging, and with tags if applicable, as well as being unused and with all original components, and in a re-saleable condition.
Certain products are excluded from returns – unless they are damaged or faulty. Sainsbury’s confirmed it won’t accept “change of mind” returns on the following:
- Chilled, frozen and other perishable products liable to deteriorate or expire rapidly
- Sealed video games, DVDs, CDs or any computer software that has been opened, downloaded or redeemed
- Items that have been mixed inseparably with other items after delivery or collection
- Pokémon card packets or other sealed mystery collectables, once the packet is opened
- Personalised products, including photo books, canvases, acrylic prints and other items made to a customer’s specification
- Lottery tickets, scratch cards, gift cards, e-top ups and postage stamps
- Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery, including medicines and certain personal care products
- Newspapers, journals or magazines with the exception of subscription contracts
- Digital content (including apps, digital software, eBooks, MP3, etc. ) which is not supplied on a tangible medium (e.g., on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started
Disclaimer : This story is auto aggregated by a computer programme and has not been created or edited by DOWNTHENEWS. Publisher: mirror.co.uk
