Hyderabad: As part of TGSPDCL’s commitment to providing reliable, quality and uninterrupted power supply while taking services directly to consumers, TGSPDCL Chairman and Managing Director, Jitesh V. Patil, launched the “Basti Bata” programme at Begumpet here on Thursday.
During the programme, the CMD interacted directly with local consumers, listened to their electricity-related grievances, and instructed the concerned officials to take immediate steps for their resolution.
He stated that the primary objective of the Basti Bata programme is to deliver prompt, transparent and consumer-centric services at the doorstep.
Patil also inspected the ongoing distribution transformer repair works and tree trimming activities along LT lines in Begumpet. He directed the officials to ensure that all maintenance works are carried out with quality, safety and within the stipulated time frame.
He instructed Director (Operations), N. Narsimhulu, to ensure that standard display units of all essential Operation and Maintenance (O&M) materials are made available at every section office.
This, he said, would enable field staff to access quality materials easily and improve the efficiency and standardisation of maintenance works across the utility. He emphasized that quality, speed and transparency should be the guiding principles in all field maintenance activities and directed officials and O&M staff to work in close coordination to resolve consumer complaints at the earliest.
The Basti Bata programme is being conducted every Thursday across all 21 Circles under TGSPDCL. Through this initiative, officials visit consumers directly to identify and resolve issues related to power supply, low voltage, transformer maintenance, tree trimming, electrical safety, new service connections and other distribution-related matters on the spot.
Officials stated that the programme is being successfully implemented across the TGSPDCL jurisdiction with the objective of taking services to the consumers’ doorstep, ensuring faster grievance redressal and enhancing consumer satisfaction.
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