V/Line train disruptions LIVE updates: Telstra outage sparks mass delays across Victoria’s regional train network

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8.10am

Is this outage affecting you?

By Eliza Sum
8.04am

The last time this happened

By Alexander Darling

On November 8, 2023, an Optus outage network knocked out Melbourne’s train network.

Metro Trains’ systems failed and was unable to rely on its backup system.

Back then, it took nine hours for services to begin to return to normal.

8.04am

Victorians stranded as outage disrupts commute

By David Swan and Jack Gramenz

Telstra’s mobile network has been hit by a widespread outage, leaving thousands of customers across every mainland capital unable to make calls or use mobile data, with some reporting their phones had dropped into SOS-only mode.

A commuter travelling to Traralgon looks at the delayed V/Line train services on the arrivals and departures information board at Southern Cross station.Paul Rovere

The telco, which runs Australia’s largest mobile network, confirmed it was “looking into an issue affecting some mobile calls and data connections” but had not identified a cause, given an estimated fix time, or said how many customers were affected.

Outage-tracking site Downdetector recorded a sharp spike in reports from about 5am AEST, with more than 7000 lodged by early morning. Complaints were coming from Sydney, Melbourne, Brisbane, Perth, Canberra and Adelaide, as well as regional centres in Victoria, Queensland and Tasmania.

Read more here.

8.00am

Regional trains down in Victoria

By Alexander Darling

The widespread outage is affecting mobile calls and data connections, and has even prevented some businesses from processing payments.

In Victoria, the 70,000 Victorians who use V-Line trains each day have been told to put off travel if possible.

Thousands of Telstra customers have reported outages and issues.Eamon Gallagher

Dozens of train services have stopped dead on the tracks and remain stationary at regional and suburban Melbourne stations.

In an update at 7.18am, V-Line said: “A radio network fault affecting the network, services are currently unable to operate. There is no estimated time for rectification at this stage. Very limited coach replacement services will be available. Passengers are advised to defer travel where possible.”

A Department of Transport spokesperson confirmed on 3AW: “A Telstra outage [is] affecting V-Line services right across the state.”

This masthead has contacted V-Line and the department for comment.

Disclaimer : This story is auto aggregated by a computer programme and has not been created or edited by DOWNTHENEWS. Publisher: www.smh.com.au