A German hotel is under fire after its staff told an Israeli family “there are no jews allowed” as they denied their booking this week.
The family had tried to reserve a room at the Hotel Zum Hirschen, a 120-year-old resort that sits on the Czech Republic border, through Booking.com on Tuesday.
They received a message, written in English, denying their booking that read: “Sorry, there are no jews allowed in our hotel,” according to a screenshot shared on X.
The family filed a complaint with the Bavarian Justice Ministry’s office for combatting antisemitism, German outlet Die Welt reported. The hotel was also removed from Booking.com.
Hotel Zum Hirschen issued an apology on Tuesday where it pivoted to blame the snafu on repeat phishing attacks and phony reservations.
Andreas Vogl, the hotel’s junior director, told the dpa news agency that the message does not reflect the establishment’s “world view at all.”
The hotel’s owner, another member of the Sperl-Vogl family, chalked up the “regrettable mistake” to human error, according to a statement obtained by Die Welt.
The hotel sent the apology letter to the family and offered a free one-week stay so they could “get to know us personally, and to prove to you that we are not bad people who discriminate against others.”
The staff explained that they had been struggling with cybersecurity attacks that led to some customer data being stolen, and assumed the family’s request was another fake booking.
“It is extremely important to us that you understand that this remark was not directed at people of the Jewish faith, but was made out of frustration at the numerous fake bookings. Nevertheless, this was unacceptable and must not happen in a professional business,” the letter read.
The hotel’s attempt to make amends did little to quell the public outrage.
The European Jewish Congress said it was “deeply disturbed” by the blatant echo of “some of the darkest chapters in European history.”
“No one should be denied a hotel room, a service, or access to public life because they are Jewish,” the EJC wrote on X.
In late May, two Israeli tourists were also subjected to vile antisemitism after a California hotel worker asked the couple, “Are you a baby killer?”
The employee cheered “Free Palestine” as the couple exited the lobby, according to viral videos of the confrontation.
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