Dramatic video shows “super-hero” neighbors bursting into a burning home to rescue a sleeping 87-year-old great-grandmother, thanks to her daughter giving them key instructions through her mom’s doorbell camera.
Phyllis Day, who has Alzheimer’s disease and hearing issues, was asleep at home in Wigston, England, without her hearing aids last Thursday night when neighbors spotted the flames coming from the back of her house.
Her doorbell camera shows some of them then desperately trying to get through her front door and raise the alarm.
They start shouting instructions, not realizing they are actually talking to Day’s daughter, Suzanne Wright, who answered her mom’s doorbell cam while in her own home about five miles away.
“You need to come out. There’s a fire,” a man tells Wright, thinking she’s inside the home. “In the back of your house — you need to come out now!”
Wright explains that it is her mother’s house — and quickly directs them to a key safe hidden by the back gate, giving them the code to get in.
The group manages to get the door open, and two men race inside. The same two are then seen leading the great-grandmother out of the house as the fire department arrives.
“It was just pure luck that her neighbours saw the flames and dashed round to help,” Wright told SWNS after the frightening ordeal.
Wright, who takes care of her aging mother full-time, was watching the footage from her mom’s doorbell live as she and her husband rushed there.
“At one point I lost visual and could just hear shouting and screaming, it was terrifying,” she said. “Luckily it came back on and I could see Mom being led by the arm outside.”
Pav Sarpal, 28, and Stephan Smart, 44, the two neighbors who fearlessly ran in to get Day, recalled being met with heavy smoke as soon as they entered the home.
“It’s the worst thing I’ve ever seen in my life, all I could see were flames and smoke and it was getting worse by the second,” Sarpal told SWNS.
“I panicked a little to start with but I knew somebody was upstairs and I had to get up there and get her down as quickly as possible,” Smart recalled.
“When we found her bedroom we woke Phyllis up but she looked at me like I was going to rob her.
“I told her there was a fire and she needed to come with us and we gently got her out of bed,” he said.
Day has lived alone in the house since her husband, Charlie, died in 2018. She has hearing aids that she takes out each night and Suzanne believes she couldn’t hear the smoke alarms, describing her mother as “completely oblivious to the fire.
“I cannot thank the neighbors enough,” Wright said. “They are absolute super heroes and I think King Charles should knight them all.”
Fire officials believe an electrical fault in the kitchen or utility room may have started the blaze, which left the three-bedroom home charred on the ground floor, photos show.
Phyllis has since moved in with Suzanne.
While they applauded the men for their bravery, the Leicester Fire and Rescue Service urged people not to run into burning buildings
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